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Resources for Pacelab users

We like to engage in active, open dialog with our customers!

Whether you have questions regarding your Pacelab product, need to solve a software problem or would simply like to share your ideas and concerns with us, here are some quick ways of getting in touch.

Customer Support

Support hotline

Office hours:

Mon-Fri 09:00 am – 06:00 pm CET
(excluding German bank holidays)

Contact:

T: +49 30 29362-222
E-mail: support@pace.de
Customer support portal

 

Customer support portal

PACE customer support portal provides information and resources to registered customers and users of PACE software:

  • Downloading documentation
  • Searching the knowledge base
  • Posting new support requests
  • Viewing the status of your ongoing support requests
Product Management

Every day we develop our software a little bit further to keep it cutting-edge, reliable and capable of adapting to growing and changing requirements.

Upcoming
More

Pacelab Mission Suite

Release 6.7 with additional and more flexible route analysis options, enhanced reporting and other new features to boost your productivity.

Read more

Out now
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Pacelab SysArc 6.1

New and enhanced features of the latest SysArc release will include a library of avionic components and more flexible study definition. Read more

Out now
More

Pacelab APD 6.1

Discover the new and updated capabilities of the latest Pacelab APD release which features enhanced propulsion system configuration options. Read more

Out now
More

Pacelab Suite 6.1

Learn more about the latest release of our preliminary design platform which introduces several new, updated and completely reworked features. Read more

Out now
More

Pacelab Cabin 7.7

A new release of our aircraft and cabin configuration software is available now. Pacelab Cabin 7.7 comes with many new and improved features.

Contact our product managers

Our product management team is responsible for evaluating, coordinating and guiding every feature from the initial idea to its implementation and beyond.

They are customer champions who will make sure your needs and requirements remain at the heart of our product development roadmap – please feel free to contact them with comments or suggestions!

Product feedback

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Design

Preliminary aircraft and aircraft systems design – The definition of first time right.

Market

Aircraft configuration and evaluation – Essential aircraft metrics at your fingertips.

Operate

Fuel and operational efficiency management – The runway to greater airline profitability.

User Community

PACEdays

Every fall, Pacelab users from more than 50 companies and more than 15 countries come together in Berlin for our user group meeting and conference PACEdays.

Join them for two days packed with information, networking and, yes, fun – attendance is free for all PACE customers!

Conference guests in the hotel foyer during a lunch break.
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New features

Get a sneak preview of new and planned product features

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User experience

See how other Pacelab users deal with similar challenges

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Product roadmap

Have your say on product direction and priorities

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Meet the expert

Get techy with our software developers and engineers

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Networking

Connect with fellow aerospace professionals & PACE staff